Sweeto Burrito and I have a complicated relationship. I had no knowledge of them prior their opening in Riverdale, Utah, a city that was once around the corner from where I lived. I jump at the chance to try anything new, especially when it comes in the form of something I enjoy eating or drinking.
I followed their Facebook page leading up to opening day. I
was surprised to find out that they were having a first come, first serve event
to introduce themselves to the public. I went to their event way before it was
set to open. I arrived to find a parking lot full of people and cars 30 minutes
to an hour before they were set to open their doors. I am a patient guy, so I
thought I could squeeze in. I didn’t care if I had to wait for a long time. I was
in it for the long haul.
I walked up to their door. Before I could reach for the
handle, a woman on the other end opened it for me. She asked if I was here for
the event and I told her that I was. She first says that the wait was between
30 minutes to an hour. I have waited that much before, so I didn’t care. I told
her that was fine. An annoyed look came over her face. She quickly said “Well,
we’re full in here” and told me that I should return on opening day.
I was livid. I went to their Facebook and bombarded them
with all sorts of negative comments. I went overboard. I have a tendency to do
that. I am trying to get better at that, but that’s another matter altogether.
I just feel strongly that any company who sets out to serve the public should
treat the public with a tremendous level of respect. I felt disrespected and I
wanted them to know that. They got the message.
Their reply was very nice. They wanted to make it right and
offered to provide me with lunch at no cost. I took them up on their offer and
came back shortly after their location finally opened. I kind of liked what they
gave me. I vowed I would come back later on.
A few months later I returned to order some of the other
items on the menu. The food was wildly inconsistent, leaving my mouth confused
in the process. I was left to struggle with the idea of coming back for a third
visit or ditching the idea of Sweeto and me reconvening in the future. I forgot
about this dilemma until my wife brought up the idea of getting one of their
breakfast burritos a little while after that.
This is where things went south. My wife was not pleased
with what we got from this visit. I liked it and became a fan of Sweeto because
of it. I stopped going there because the people around me didn’t share this
notion. I have this thing where I can’t bring myself to order food from a place
when I know that I’m the only person who’s going to be eating it. I want to eat
with other people.
I would love to open a formal line of communication between
myself and Sweeto Burrito to initiate a formal review. We got off on the wrong
foot and my past actions were regrettable. I am hoping that we can put these
times behind us and become great friends going forward.
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