Thursday, September 22, 2016

Paper Tiger Coffee Roasters

Paper Tiger Coffee Roasters was a company I came across during the first failed incarnation of this blog. They were nothing but friendly with me and sent a pack of coffee shortly after we first established contact. I lost control of the project, failing to write a review of them in the process. I contacted them periodically via Twitter to sing their praises and offer to help them fill out their website.

Recently, Paper Tiger reached out to me to see if I was the same person they had been communicating with previously. I told them that I was, reinforcing my policy about being the main point of contact on anything which bears my name.  Their reply took me by surprise, but it's one I should have expected considering my previous ineptitude in dealing with them.

Paper Tiger started off their response by calling me out for receiving their product and never writing a review about it. I deserved a much more potent brand of criticism than the one they sent my way. They were as nice and professional as they were the first time we communicated with one another. The only difference is that they were using their kindness as a weapon and not a warm greeting.

Out of all the companies with whom I communicated during the first incarnation of this blog, Paper Tiger was perhaps least deserving of the raw deal I gave them. They are a humble coffee producer who cares a great deal about the quality of their product and it shows. I can't say enough about how impressed I was with the coffee they sent me.

Prior to my time as a coffee reviewer, I didn't know anything about coffee from other parts of the world. It wasn't until I got the package from Paper Tiger that I was exposed to international coffee. In the package, they had given me a number of flavor saving pouches. This was a good touch as the beans were so fresh it was almost like they had been roasted that day.

The only thing I didn't like about their package was the fact that each package was so small. This isn't a slight to them as much as it's a declaration of how much I loved their coffee. I ran through their package within days. If it weren't for the fact that I became overwhelmed, got a case of writer's block, and lost my confidence, this review would have come years ago.

I would love nothing more than to do business with Paper Tiger again. Based on the tone of our last chat, I doubt that this is a possibility. I'm hoping that they read this review and have a change of heart. I would understand if they didn't. There is no reason for them to have one.

I encourage everyone reading this review to check Paper Tiger out at the first opportunity. Their a top of the line organization that excels in both customer service and product quality. Anytime you can find a company that flourishes in these areas you need to pay attention. Paper Tiger is just that kind of company.

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